Refund Policy

1. Our Commitment

We strive to provide reliable and professional service for every customer. If you are not satisfied with the service you received, you may be eligible for a 100% refund, based on the terms below.

2. Full Refund for Unsatisfactory Service

You may request a full refund if:

• The service was not completed properly.
• The issue was not resolved as agreed.
• You are not satisfied with the quality of the work.

3. How to Request a Refund

To request a refund, please contact us and include:

• Your name and contact details
• Date and type of service
• Location of service (if applicable)
• Reason you are not satisfied

We will review your request and respond promptly.

4. Refund Method

If approved, refunds will be issued using the original payment method. Processing times vary by payment provider but typically take 5–10 business days.

5. When Refunds May Not Apply

The satisfaction guarantee may not apply if:

• The technician completed the service as requested, but the issue is unrelated or new.
• The problem was caused by customer misuse, pre-existing damage, or undisclosed conditions.
• Additional work was needed but declined by the customer.
• The customer refuses follow-up repairs or adjustments to resolve the issue.
• The request is made after the refund window.

6. Cancellations

• Before arrival: You may cancel without charge if the technician has not been dispatched.
• After dispatch or arrival: A call-out or trip fee may apply unless the service was unsatisfactory.

7. Policy Updates

We may update this Refund Policy as needed. Any changes will take effect once posted on our website or provided to you directly.

8. Contact

For refund requests or questions about this policy, please reach out to our support team.