Need Help?

1. Go to www.lookna.com and click on the Sign In link.
2. Click on the Sign-Up button.
3. Type your name, last name, and email address.
4. Type in your desired password.
5. Provide your mobile phone number.
6. Click to Agree with Lookna’s Terms and Condition.
7. Click on the Create Account button.
8. Wait for the Lookna Verification Code that will be sent to your mobile phone.
9. Enter the code and click Verify.
10. Your account Dashboard will open up and you’re good to go.

Advertisers must pass the verification process before they can have their ads running. The process will allow us to verify that they are really the person or company providing the services and not just a fraudulent service provider running a scam.

It will depend on the documents that the advertiser will send. However, once the advertiser provided the necessary documents, Lookna shall take all reasonable steps to complete verification of the details provided by Advertiser within 2 working days.

1. Log in to your Lookna advertiser’s account.
2. Click +ADD LISTING button.
3. Provide your Business’ name.
4. Select the Category that best fits the nature of your business.
5. Provide your specific address details.
6. Provide your business phone number
7. Provide your business website (optional).
8. Click the Add Business button.

To view your ads:
1. Sign in to your Advertiser’s account and go to the Dashboard.
2. Click on the “Eye” icon under Advertisements column.

Yes. When the searcher connects with the advertiser and while the communication takes place between them, the advertiser can either accept or decline the job.

Your ads may not be running due to several reasons.
1. You have not started your ads yet.
2. Your ads are not yet approved.
3. You have not set a Payment Method for the ad.

1. Sign in and go to your Dashboard
2. Click on the Stop button next to the listing that you want to stop.

Please note that stopping the ads from running doesn’t mean that you have stopped your Ad Subscription as well. This will only stop a specific ad from displaying in the Lookna network.

1. Your User Profile - contains the information you have entered into Lookna. This includes your Personal Information, Account Information and the verification documents you have submitted.
2. Your Dashboard - displays the listings you have created.
3. Messages - your conversations with services provider you have contacted.
4. Billing Account - This is where the payment methods, preferences, billing history and subscriptions are.

1. Go to the Home or Search page.
2. Type the services or product that you are looking for.
3. Select the business you want to get in touch with. (We recommend that you choose the nearest service provider)

The ads that you will see from the Search Result page will let you know which company offers the services you have searched for. By default, the list will show you the nearest service provider. However, you can filter the results by:
a. Keyword types
b. If the store is open or closed
c. Working hours and days
d. Price

Lookna is a free service to those who are using Lookna to search for service providers whom they can call to have a job done. However, if you want to have your ads displayed on Lookna, you must create an advertiser’s account, and pay for advertising fees.

After Searcher has received services or goods, the searcher shall be liable to pay the Advertiser according to the agreed terms between Searcher and Advertiser.

As of this moment, there is no way to rate the services that were provided by the Advertisers. If in any case that the Searcher is not satisfied with the work provided, the Searcher may report it through the feedback form.

Your account security is our utmost concern, which is why we make sure to keep it safe and secure in our database.

Our website uses SSL technology to protect all the activities you do in Lookna. Once we receive your information (email, password, personal information, credit card details, etc), we encrypt it and store it in our database. Furthermore, we will only use the information you provided for its purpose and will never divulge to third party partners.

We do our best to keep your information safe in Lookna, however, you should also make sure that you practice safety procedures to keep your account safe.

1. Never share your Lookna email address and password to anyone.
2. Lookna will never ask for your password through an email. Be vigilant with a phishing email that you might get that is asking for your Lookna or credit card information.
3. If you are using a public computer to access your Lookna account, make sure that you do not save your password on the computer. You must also log out of your Lookna account before leaving the computer. If possible, clear the cache and temporary internet files on the computer before leaving.
To clear the cache on the computer:
Google Chrome: https://support.google.com/accounts/answer/32050?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/
Windows Internet Explorer: https://support.microsoft.com/en-us/products/internet-explorer
4. Ensure that your computer’s protection software is regularly updated to keep it free from virus, spyware, malware, etc. These malicious software may track your online activities and steal your personal information.
5. In the event that you notice some irregularities and discrepancies in your credit card activity, report it to your bank directly.

You may want to review our Privacy Policy regularly to know more about how we safeguard your information.

We regret to know that you want to cancel your Lookna account. However, the only way to cancel your account (as of this moment) is to contact us directly and we will process your cancellation request on your behalf.

Lookna offers 100% FREE for advertisers operating on fixed business locations.

We accept Credit or Debit Card and Paypal.

To add a payment method to your new account:
1. Sign in and go to your Dashboard
2. Click on the Menu and click Billing Account
3. Go to Payment Methods
4. Under the Add New Payment Method, choose the payment method that you will use.
5. Provide the required information and click Save Changes.

1. Sign in and go to your Dashboard
2. Click on the Menu and click Billing Account
3. Go to Payment Methods
4. Click Set as Primary Card button
5. Click OK to confirm

1. Sign in and go to your Dashboard
2. Click on the Menu and click Billing Account
3. Go to Payment Methods
4. Click Remove button under the credit card you want to remove.

You must update your payment method to keep your ads running.

We accept all type of currencies.

A billing cycle is recurring and is most often set to repeat on a monthly basis.

Your primary card will be your default payment option; however, you can add an additional card that can be used as your payment method.

The advertiser must subscribe to monthly ad subscription to have the ads running in Lookna. The advertiser will be charged $30 for either products or services and $60 for both services and products on a monthly basis.

Paypal is a third party website that serves as a payment gateway and alternative to traditional paper payment methods like bank checks and money orders. You must have an active Paypal account to be able to use it as a payment method.

You can view your expenses by going to the advertiser dashboard in the billing history. You can either view your receipt or print it but there’s no download option yet.

Your billing cycle depends on your subscription date.

Cannot compete with giant advertisers who have huge budgets allocated for their advertisements? Don’t have the technical skills to compete virtually? We can help. Here at Lookna, we provide fair ads distribution to searches making your ads visible to targeted audiences without paying a fortune

Have you been scammed by fraudulent advertisers? Or got ripped off from someone who has provided you services? Do you want to be sure that you are dealing with legit business owners or service providers but do not know how?

We are customers as well and know the feeling of being scammed, and we no longer want that to happen. That is why we do our best to make sure that only “real” business owners advertise in Lookna.

Lookna only allows verified business owners to have a listing and advertise their businesses.

The Advertiser account allows you to create your business listings to promote your business online. Searchers can then view your ads, know the services you offer and can contact you directly.

To create an Advertiser's account:
1. Go to www.lookna.com
2. Click on the Sign Up button.
3. Type your name, last name, and email address.
4. Type in your desired password.
5. Provide your mobile phone number.
6. Click to Agree with Lookna's Terms and Condition.
7. Click on the Create Account button.
8. Wait for the Lookna Verification Code that will be sent to your mobile phone.
9. Enter the code and click Verify.
10. Your account Dashboard will open up and you're good to go.

To create a listing:
1. Log in to your Lookna advertiser's account.
2. Click +ADD LISTING button.
3. Provide your Business name.
4. Select the Category that best fit the nature of your business.
5. Provide your specific address details.
6. Provide your business phone number
7. Provide your business website
8. Click the Add Business button.

Advertisers must pass the verification process before they can have their ads displayed. This is to make sure that they are really the person or company providing the services and not just a fraudulent service provider running a scam.

If the identity you have provided doesn’t match the person who came in to provide a service, the Searcher or the client has the right to refuse to have the job done and cancel the requested service without any hesitation.

The verified advertiser should always be the one to provide services to any clients who have requested their service.

The safety of your identity is our utmost concern. Our website uses SSL technology. Furthermore, we encrypt the credit card number before saving it in our database. On the other hand, CCVs are not stored.

Lookna doesn’t make use of pay-per-click charging system. We all know that these are prone to fraudulent acts, making the advertiser pay for non-converting clicks.

Lookna offers 100% FREE for advertisers operating on fixed business locations.

Lookna was built with the goal of eliminating scams and fraud in the market. For us to achieve our goals, all Lookna accounts will undergo a verification process. This includes you sending us proof of identification and proof of address that is valid from your country of origin.

Lookna prohibits the advertisement of the following items and services:
- Casino & gambling
- Illegal drugs and narcotics
- Adult items & services
- Guns, weapons and ammunition

We also have restrictions on some items and services you may advertise in Lookna. Lookna reserves the right to decline or disapprove listings and ads that violate its policies, terms and conditions.

We would like to make things easier and fair in Lookna. Forget the old ways of research and composing of ads in limited characters. We provide simple and straightforward listing that shows important information about your business such as your business name, address, operating hours & more.

As a Lookna Advertiser, you are always responsible for ensuring that you comply with Lookna's policies, all applicable laws and regulations in the area you are advertising. Lookna has the right to cancel your listing if it deemed inappropriate.

However, if you want to claim a dispute over a cancelled listing, you can contact us directly and request for a review.

When you create an ad listing, it will not run in the Lookna network immediately, it must pass the verification process first. If it gets disapproved, you may modify it to meet our standards and have it verified again.

For persistent violation of Lookna’s policies, we have the right to terminate your listings or account. You may no longer be able to advertise in Lookna. However, if you feel that there is a mistake, you may request for an account review by contacting us directly.

If we find some violations in your listing and account, we will contact you and inform you about it. We will stop your listing so you can modify and have it verified.

You may want to review Lookna’s Advertising Agreement for more information and updates.

We do our best to keep Lookna’s listings accurate and won’t offend any other Lookna users. If you feel that there is an error in your account suspension, you may send us an appeal and account review. Contact us directly and we will investigate the situation and provide appropriate solutions.

Please be noted that we will only reinstate an account that was proven to be policies compliant.

Creating a listing in Lookna is a piece of cake. However, here are some best practices that you can use as a guide to make sure that you get the most out of it.

It is important to choose the category that best fits your business. Each category comes with pre-added services and these services are the keywords that our searchers use to search. Make sure that you use all the keywords that are applicable to your services to get the most listings exposure.

Searchers would surely want to know all of the possible information that they can get from your listing, and if you are the right person they are looking for, they will contact you for your services. Furthermore, making sure that they know if you are available or not will make their experience a better one. Of course, contacting someone who could be indisposed is frustrating, right?

Map - Make sure to drag the map marker to correctly pin your location, thus allowing possible clients to know where your physical location is. This can be an advantage as clients can drop by your store or business location to do business with you personally.

Make your dashboard clear from clutter by making sure that you only create listings for your business once. Furthermore, making duplicates will not provide you double ad exposure.